Privacy Policy

1. Introduction

IntakeAI (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our AI-powered patient intake platform.

2. Information We Collect

Information You Provide

• Contact information (name, email, phone number)
• Organization and practice details
• Account credentials
• Communications you send to us

Patient Health Information

When healthcare providers use our platform, patient health information (PHI) may be processed. All PHI is handled in strict compliance with HIPAA regulations and applicable Business Associate Agreements.

3. How We Use Information

• To provide and maintain our services
• To process and complete intake sessions
• To integrate with your EHR system
• To improve our AI models and service quality
• To communicate with you about your account
• To comply with legal obligations

4. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, and regular security audits. Our infrastructure is SOC 2 Type II certified.

5. Data Retention

We retain data for as long as your account is active or as needed to provide services. PHI retention follows your organization's policies and applicable regulations. You may request data deletion at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at hello@intakeai.com.

7. Contact Us

If you have questions about this Privacy Policy, contact us at: hello@intakeai.com